1. Policy Overview

This Cancellation & Refund Policy outlines the terms under which cancellations, refunds, and adjustments are handled at DigitCurve.

By purchasing our services or physical products, you acknowledge that you have read, understood, and agreed to this policy.

2. Scope of This Policy

This policy applies to:

  • Website‑related services offered by DigitCurve
  • Physical products shipped by DigitCurve
  • One‑time and paid service plans
  • Customized, standard, and optional add‑on services

Different rules may apply to services and physical goods, as explained below.

3. Service Cancellation Policy

3.1 Cancellation Before Work Begins

  • If a cancellation request is made before any work has commenced, a refund may be considered after deducting administrative or processing charges.
  • Cancellation requests must be submitted in writing via email.

3.2 Cancellation After Work Has Started

  • Once work has begun, no full refunds will be issued.
  • Partial refunds may be considered only if:
    • Minimal work has been completed, and
    • The request is made within a reasonable timeframe, and
    • The situation is deemed valid at our discretion

All decisions in such cases are final.

3.3 Completed or Delivered Services

  • Services that are completed, delivered, or approved are not refundable.
  • No refunds will be issued for dissatisfaction based on personal preference after delivery.

4. Physical Product Cancellation Policy

4.1 Cancellation Before Dispatch

  • Orders for physical goods may be cancelled before shipment.
  • If cancellation is approved, a refund will be processed after deducting transaction or processing fees.

4.2 Cancellation After Dispatch

  • Once a product has been shipped, cancellations are not permitted.
  • The order will be treated under the return policy (if applicable).

5. Refund Policy for Physical Goods

Refunds for physical products may be considered under the following conditions:

  • The product received is significantly damaged
  • The product received is incorrect
  • The package was lost and confirmed by the courier

Conditions:

  • The issue must be reported within 48 hours of delivery
  • Proof (photos or videos) must be submitted
  • The product must remain unused and in original packaging (where applicable)

Refund or replacement decisions are subject to verification and courier investigation.

6. Non‑Refundable Items & Services

The following are strictly non‑refundable:

  • Customized or personalized services
  • Services already delivered or significantly progressed
  • Consultation, planning, or setup fees
  • Digital work once initiated
  • Shipping charges (unless shipment failure is confirmed)

7. Refund Processing Time

  • Approved refunds will be processed within 7–14 business days
  • Refunds will be issued using the original payment method
  • Processing time may vary based on bank or payment gateway policies

8. Chargebacks and Disputes

  • Customers are encouraged to contact DigitCurve before initiating disputes or chargebacks.
  • Unauthorized chargebacks may lead to account suspension and legal action.
  • We reserve the right to present proof of service delivery or shipment in dispute cases.

9. Changes to This Policy

DigitCurve reserves the right to modify or update this Cancellation & Refund Policy at any time.
Changes will take effect immediately upon being posted on this page.

10. Governing Law

This policy is governed by the laws of India, and any disputes shall fall under the jurisdiction of courts located in Uttar Pradesh, India.

11. Contact Information

For cancellation or refund‑related questions, please contact:

DigitCurve
📧 info@digitcurve.com
📞 +91 92197 27374
📍 10/19 Subharti University, Meerut, Uttar Pradesh, India