1. Overview

At DigitCurve, we are committed to ensuring that all physical products are processed, packed, and shipped with care. This Shipping Policy explains how orders are handled, shipped, tracked, and delivered when physical goods are purchased through our website or directly via confirmed communication.

By placing an order for physical goods with us, you agree to the terms outlined in this Shipping Policy.

2. Order Processing Time

  • Orders for physical goods are typically processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • Processing time includes verification, packaging, and preparation for dispatch.
  • Customized or special‑order items may require additional processing time. In such cases, timelines will be communicated in advance.

3. Shipping Locations

We currently ship to:

  • All major cities and locations within India
  • Select international locations (subject to availability and prior confirmation)

If your location is not serviceable, we will inform you before processing the order.

4. Shipping Methods and Carriers

Orders are shipped using:

  • Reputed third‑party courier and logistics partners
  • Registered postal services (where applicable)

Shipping method selection depends on:

  • Delivery location
  • Package size and weight
  • Customer preference (if available)

5. Estimated Delivery Time

Estimated delivery timelines after dispatch:

  • Within India: 3–7 business days
  • Remote or rural areas: 5–10 business days
  • International shipping: 7–21 business days (depending on destination and customs clearance)

Delivery times are estimates and may vary due to factors beyond our control, such as courier delays, weather conditions, strikes, or customs processing.

6. Shipping Charges

  • Shipping charges are clearly communicated at the time of order confirmation.
  • Charges may vary based on:
    • Delivery location
    • Package size and weight
    • Shipping speed selection (if applicable)
  • Any applicable shipping fees must be paid in full before the order is dispatched.

7. Order Tracking

  • Once your order is dispatched, tracking details (if available) will be shared via email or message.
  • Tracking updates are dependent on the courier service.
  • DigitCurve is not responsible for delays in tracking updates caused by third‑party carriers.

8. Delivery Attempts and Failed Delivery

  • Courier partners usually attempt delivery 2–3 times.
  • If delivery fails due to incorrect address, unavailability, or refusal:
    • Re‑shipping charges may apply
    • The order may be returned to us
  • Customers are responsible for providing accurate shipping information.

9. Damaged or Tampered Packages

If your package arrives damaged or appears tampered:

  • Do not accept the package if possible
  • Take clear photos or videos as proof
  • Contact us within 24 hours of delivery

We will assess the issue and guide you on replacement or resolution as per the situation.

10. Lost or Delayed Shipments

  • If a shipment is delayed beyond the estimated delivery period, please contact us for assistance.
  • In case of lost shipments confirmed by the courier, we will work with the courier partner to resolve the matter.
  • Refunds or replacements (if any) are subject to courier investigation results.

11. Customs, Duties, and Taxes (International Orders)

  • International orders may be subject to customs duties, taxes, or import fees as per the destination country.
  • These charges are not included in product or shipping prices.
  • The customer is solely responsible for paying any customs‑related charges.

12. Address Accuracy

Please ensure that:

  • Shipping address is complete and correct
  • Contact details are accurate and reachable

DigitCurve is not responsible for delays or losses due to incorrect or incomplete addresses provided by the customer.

13. Changes or Modifications to Orders

  • Requests to change shipping address must be made before dispatch.
  • Once an order is shipped, address changes may not be possible.
  • We cannot guarantee modifications after dispatch.

14. Shipping Policy Updates

We reserve the right to update or modify this Shipping Policy at any time.
Changes will be effective immediately upon posting on this page.

15. Contact Information

For any shipping‑related questions or support, please contact:

DigitCurve
📧 info@digitcurve.com
📞 +91 92197 27374
📍 10/19 Subharti University, Meerut, Uttar Pradesh, India